COMPULSORY PoPI ACT COMPLIANCE
Not being compliant with the upcoming PoPI Act can have severe consequences. Not everybody knows this, not being compliant with the PoPI Act can land you in jail for up to 10 years, or a 10 Million Rand Fine. This should be enough encouragement to make sure that you handle your client’s personal information in a compliant manner. Simply emailing personal information up and down is simply not good enough. Luckily, SendFile™ was developed with PoPI compliance in mind. The entire system revolves around making sure you comply with as many requirements as possible. We handle storage, management, transparency & transmission of online files and documents. It does not matter if you need to store documents, give your clients access to files you have in your possession or simple get documents as quickly and effectively as possible. We manage the entire process.
CREATE ONLINE FILES WITH CLIENT ACCESS
The PoPI act requires and promotes transparency. Every business must make personal data available to the client immediately upon request. Our system can be used to create an online file for your client where you can share and request documents in a secure cloud. You can explain to your client what each file will be used for. They have immediate access in a password controlled environment and only authorized members of the file will have access to your client’s person information. This is great for attorneys, brokers, debt collectors, etc. Any business that must keep records will find our system very beneficial. Another great advantage is if your client needs a document from you, they can simply login and retrieve any documents in your possession. The administrator for any reason can block access to the online file. For example if a client is behind on payments etc.
IMPROVE THE DOCUMENT EXTRACTION PROCESS
Getting several documents from a client online can be tough. It takes up valuable time to make sure your clients send you the correct files. Primitive email extraction processes are a preventable expense. In business, not everybody has the same sense of urgency. Your clients will often need a little push to get start. Making the process easier for them is a great start…
SendFile™ manages the document extraction process on your behalf. You can automate just about the entire process. We automatically send reminders so you don’t have to. We understand the quicker you get outstanding documents, the quicker you can get paid for your service. We remove the emotions of following up with your clients. Your receiver sets reminder intervals in your dashboard. That’s it! Sit back and watch the documents roll in quickly & hassle free.
IMPROVE THE SENDER’S EXPERIENCE
As a receiver, have you ever considered your client’s experience? Your client might feel stunned by all the info you need. This often leads to what we call “sender’s procrastination.” If it looks like too much effort, senders will often delay the process. They don’t always know where to start. Our dashboard is beautiful & easy to understand. We make the sender’s user experience is nothing short of amazing. We take your client by the hand & guide them all the way to the finish line. We offer a live chat feature to avoid a preventable delay. The chat links to each file directly and will only be relevant to the file in question. This makes it easy to track the chat history for each file.
With SendFile™, your client can visually see what files are outstanding. We have a clean, easy to use frontend. Each file you need to get will have clear instructions to the sender. Your client will know exactly what files are outstanding and what files are verified as correct. This makes it easy to see at a glance what to do next. This vastly improves the time it takes to consolidate the process.
IMPROVE THE RECEIVER’S EXPERIENCE
Firstly, your staff will not have to constantly follow up with clients. Nothing stops them from phoning a client or sending them an email. However, we handle this process for them. Secondly, your staff will be able to manage multiple clients from a stunningly beautiful dashboard. They can see exactly what clients require action. It takes seconds to create a profile for a new client. The system keeps all uploaded files together for you. The receiver will see exactly what files are still outstanding. We send them notifications when the client uploaded new files or have any questions. A single staff member can easily manage multiple clients. All your receivers need to do is verify documents when they come in.
SAFE & SECURE
We are sure most companies have limited or no security while transmitting important files. Sending files via standard email offers no acceptable security. We offer up to 256 bit Essential SSL encryption to all our transmissions. You can rest assured that documents transferred using SendFile™ is safe & secure. Our system encrypts all stored data on our server. If a there is a breach of our servers, the information stored will be useless to the cyber-criminal.
MULTIPLE UPLOAD OPTIONS
Your clients can upload via desktop, tablet & mobile phone. With traditional email uploads, some clients will be limited. For example, it can be a long process to send files with your mobile device via email. With our system, your client can just take a photo of the document and it will upload to their dashboard. We indicate on the dashboard where you need original files. Once all files are uploaded, the sender will be asked to hand deliver originals.
AFFORDABLE WORFLOW AUTOMATION
Our workflow automation solution is extremely affordable. If you consider the amount you will save on telephone calls alone, it almost pays for itself. It never sleeps. It’s like having an employee working 24/7. Your staff will be amazed at how much pressure the system takes off their shoulders. The more clients you service, the cheaper the service becomes. We don’t charge you for every profile you create, we charge you for the maximum concurrent profiles you can create. This means the more clients you consolidate, the more new profiles you can create. Our system is an effective way to speed up the process. Remember, time is money!
WHITE LABEL SOFTWARE
We understand you have a relationship with your clients. This is why we brand your dashboard with your corporate colors and logos. Each of our customers gets a unique sub-domain with their name. For example companyname.sendfile.co.za – This is to ensure your clients trust the dashboard. When a sender logs into their account, they will see your company branding. The assigned branding spots can be used for advertising revenue, marketing or simply to brand the application.